Hi everyone,
I’m Florentina Ticau, originally from Romania and a proud mother of two boys. Since moving to London in 2013, I’ve worked in the housekeeping departments of various hotels, advancing from room attendant to Executive Head Housekeeper. I studied Hospitality Management at Anglia Ruskin University, which has been instrumental in shaping my career.
In January, I began my role with HFC as a Hotel Facility Manager, overseeing the company’s hotels in London. I am passionate about the hospitality industry and committed to delivering excellent service through teamwork and continuous improvement. My responsibilities include managing housekeeping operations, financial processes, client relations, and team performance. I guide the Housekeeping Manager and clients on financial protocols, conduct audits, prepare forecasts, and lead meetings to analyze performance and maintain quality standards. Additionally, I manage contract execution, coordinate internal audits, and focus on team development, wellbeing, and social events.
About HFC
Hotel Facility Concepts is a global strategic facility managing agent for hotels and is active in Europe (the Netherlands, Denmark, Belgium, Italy, Spain, France, Switzerland, England, Ireland and Scotland) and the United States. Worldwide, HFC works with hotel owners, operators, and investors to structure, process, and manage all back-of-house activities and costs to achieve the most efficient, valuable, centralized, and sustainable hotel portfolios. HFC is a data- and tech-driven facility managing agent with sustainability in her DNA, an important shared fundamental for this strategic partnership. HFC also works for clients such as citizenM, BobW, the Social Hub and Yotel.
