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HOTEL FACILITY CONCEPTS

AMSTERDAM - ZURICH - PARIS - LONDON - COPENHAGEN - GENEVA - NEW YORK - MIAMI - WASHINGTON DC - SAN FRANCISCO - SEATTLE - BOSTON - LOS ANGELES - ROTTERDAM - GLASGOW

Hotel Facility Concepts is a global strategic facility managing agent for hotels and commercial real estate. It is our mission to create a better guest experience in facility services and thereby create a positive impact on our clients' brand performance, profit and value of the real estate. Hospitality is in our DNA and with our guest experience and integrated facility management approach we distinguish ourselves worldwide.

Within the team of HFC you will find a lot of energy, passion and power. Keeping promises, exceeding expectations and continuous development and innovations are daily topics and important themes for every department. HFC's headquarter is located in Amsterdam. However, the majority of the team works worldwide, travels extensively and visits many different hotel and commercial properties.

Despite the distances, HFC is a flat organization, with short lines of communication. We believe it is important that everyone can be themselves, with a strong focus on personal development. In addition, cooperation, loyalty and trust are important values within HFC. Diversity and inclusivity are in our culture, differences are valued and utilized.

Are you interested in any of our job opportunities, or would like to know more about HFC. Please feel free to contact us!

Policy Statement on Quality HFC Group BV

The quality policy of HFC Group BV is aimed at achieving an optimal working environment. This can be achieved by guaranteeing the quality of the work carried out, the health and welfare of its employees and third parties.

HFC Group BV has set up and implemented a system for this purpose under the name HFC Way of Working. The HFC Way of Working system is aimed at continuing to meet the requirements of customers for the various sectors served by HFC Group BV through continuous improvement and innovation. The pursuit of continuous improvement focuses on service quality and reliability. HFC Group BV strives to comply with laws and regulations. This requires continuous alertness of all employees in the organization. We actively involve our employees in achieving our objectives. To this end, every employee in the organization will be held accountable for the performance of assigned tasks in the field of quality.

To support this policy, we have established the HFC Way of Working based on ISO-9001. The general objectives derived from these are:

Comply with legal requirements in the field of Quality;
Working on the awareness through information and training so that the Quality policy is supported by the organization;
Striving for open communication with employees and customers and third parties in the field of Quality;
As well as the continuous monitoring of market developments in the field of Quality.
We at HFC Group BV believe that all employees should be able to remain motivated and healthy at work until retirement age.

In this way, we will strive to continuously improve the quality of service. This policy statement is part of the annual policy plan of HFC Group BV and is evaluated at least once a year during the management review and adjusted where necessary. Specific Quality objectives are set annually and based on the management review.

Emma van der Zouwen has been appointed by the management as process and information manager and is responsible for the implementation and control of the procedures of the HFC Way of Working, which also comply with the applicable standard of ISO9001.