HOW MAY WE ASSIST YOU?

“It is our expertise to offer your guests that ‘five-star experience!”​

market research and supplier selection

We outsource and manage all the services. We believe that integrated facility management is the most effective way to save time and costs. You can scale our services right up as you wish because you only pay for the rooms/service you sell. This means you do not need to worry about high costs in the low season or about how to cope with the workload in the high season. Our services are fully modular and can be entirely arranged in whatever way suits you best. The more you outsource to HFC, the more efficiently we operate.

To make sure we match the right suppliers, in which we focus on culture, quality, systems, performance indicators, service level agreements, we always conduct intensive research. HFC is known for its external market analyses, its internal property analyses, its international benchmarking data collection to ultimately choose the right suppliers.

“It is our expertise to offer your guests that ‘five-star experience!”​

PROCUREMENT AND CONTRACTING

HFC has a specialized procurement team with extensive international experience. Our goal is to transparently and sustainably procure the best services in line with your vision and expectations. Agreements that guarantee flexibility and in which clear key performance indicators and service level agreements are defined. HFC’s well-known open book principle, offers absolute openness in all matters at all times. Full insights and transparency are crucial conditions for us to enter into partnerships and agreements. Our essential foundation from which we exceed expectations and realize impact.

“It is our expertise to offer your guests that ‘five-star experience!”​

PRE OPENING

HFC is involved in the hotel opening from the beginning. As a strategic partner, we play an active role within each phase of the opening. We are experienced in all aspects, from strategic definition to the actual commissioning of the hotel operation. We are also involved in other important phases of the project:

• Preparation and Briefing
• Concept Design
• Spatial Coordination
• Technical Design
• Manufacturing & Construction
• Handover and Close Out

Planning, budgeting, implementation and training are crucial facets that HFC coordinates. HFC also plays an important role in the field of compliancy, standard operating procedures and market specific knowledge.

“It is our expertise to offer your guests that ‘five-star experience!”​

cleaning 

If your hotel needs efficient and professional cleaning HFC is the right partner for you. Coordinating and supervising the cleaning process is our core business. With years of experience in management and cleaning, we know how to achieve your desired results. It is our expertise to hire cleaners with the right spirit matching your hotel DNA, so you can focus on your core business. Hygiene is one of the most important elements mentioned on rating sites such as Booking.com and TripAdvisor. More than ever, your guests are sharing their opinion on what’s good and not so good about your hotel. Accordingly, it is crucial to take a professional approach to cleaning.

In fact, we can contribute ideas at the very earliest stages, from when you design the rooms and other areas of your hotel. We can advise you on the type of furniture and the choice of material: is it easy to clean and maintain, or does it get dirty quickly? We even have ideas that will help you when it comes to furniture design so the cleaners can do their job more ergonomically. HFC has experience with cleaning, particularly when it comes to management. Our expertise enables us to assess professional cleaning firms anywhere in the world and we know how to select the firm that best suits your hotel.​

​What you can expect from our cleaning services:

• Training, learning and development
• Staff loyalty​
• Cleaning logistics​
• Guarantee safety for cleaners (ergonomic work)​
• Quality and continuous improvement

“It is our expertise to offer your guests that ‘five-star experience!”​

LAUNDRY 

HFC is your partner in outsourcing the laundry process. We are here to help you offer your guest that ‘five-star’ experience. We carefully work out the amount of clean linen required, which means you no longer need storage rooms or linen trolleys.

More benefits of outsourcing your linen are flexible use of the storage capacity previously used for your linen. You keep more space to use, perhaps for a coffee corner or gym.  ​

​Did you know that your linen is matched to the number of guests who check-in?​

This enables the trolleys to be loaded efficiently and the same trolley is then used to dispose of the soiled linen. We check daily to see how many rooms need to be stocked. The linen trolleys are loaded per department, so the cleaners always have the right amount on hand. ​

​What you can expect from our linen solution:​

• Top-quality linen​
• Low average costs per room​
• A daily check of the amount of linen you need each day​
• Efficient arrangement of the transport ​
• Availability of the right amount of linen

“It is our expertise to offer your guests that ‘five-star experience!”​

maintenance and handyman

The cleaning team is usually the first to notice maintenance related issues and can report them directly via an app on their phone. The app automatically notifies the handyman, who can fix the problem straight away, ensuring the room is quickly available for sale again. It also allows you to easily track all the hotel’s routine maintenance activities. In addition, we also arrange regular preventative maintenance  tasks such as cleaning air conditioning units, routine legionella controls and we also manage contracts for all the technical installations.

What you can expect from HFC’s maintenance service:

• A clear overview of all maintenance matters
• Supervision of contracts
• Arrangement of the negotiations and tendering process

“It is our expertise to offer your guests that ‘five-star experience!”​

supplies and logistics

What are the needs of your hotel? Which products are required? How many guests stay and how often? How to ensure that the guest supplies, sanitary supplier and other cleaning supplies are delivered on time? We are the right partner in answering these questions. It is our goal to arrange your logistics so that your system is efficient, effective, and consistently improving. 

Is your hotel located in the city centre? If so, you probably deal with restrictions, such as limited delivery times. A single delivery means you can have everything at once without the extra hassle.

Our knowledge is based on the logistics process used for linens supplied to the airline industry. We know in advance what is needed, how to load it efficiently and how to do it all in one delivery. You save by using smart processes, not by negotiating lower prices.

“It is our expertise to offer your guests that ‘five-star experience!”​

other facility services

Our wide range of services is customized and can be scaled up or downscaled at any time. A matching, tailor-made, integrated facility management concept with the goal of exceeding the ultimate guest experience is what drives us every day.

Examples of other services we also procure and manage are:

• Food solutions
• Window cleaning
• Floor maintenance and cleaning
• Greening and landscaping
• Pest control
• Waste management
• Feminine hygiene
• Consumables & equipment supply